Support, user guides and training

Regardless of your technical experience or resources, our customer support team are here to help. We’re available from 8am to 5pm Monday to Friday (UK time).

Find out more about how to access platform tutorials, support manuals, troubleshooting help and live online training below.

Call the help desk: 0333 136 2483


Live chat and platform guides: on the platform

IRIS Connect User Guides:

Login to your account to access guides and information for installing, using and troubleshooting IRIS Connect:

Installing IRIS Connect
for the first time

Find out more here.

Using IRIS Connect 

Find out more here.

Fix problems
with IRIS Connect 

Find out more here.

Free live online training

It’s really important that you are confident using IRIS Connect, so we offer FREE online training sessions to help you get the most out of it. Whether you’re getting started with IRIS Connect and would like a session for your whole team, or want a session on something specific, we can tailor our training to you.

Find out more and book a place >>

Leave your training feedback here.

Implementation support

Our dedicated Community team is here to help, whether it’s to get you up and running with IRIS Connect initially or to take your usage to the next level. A dedicated Community Consultant will support your implementation plans, tailoring them to your needs and helping you to see scalable and sustainable change.

Find out more about our implementation support >>

iris connect film club logo


Film Clubs

Film clubs help bring professional learning to life and will help you and your colleagues become comfortable using video for professional learning.

Find out more and access film clubs >>



The answer to your question might be here, have a look at our most frequently asked questions.

Security and Safeguarding

Wondering about the security of using video for professional learning in schools? Read about how IRIS Connect safeguards your video CPD like no one else.

Live Online Training

We want to support you with every part of your professional learning journey, embarking on a new system can be a learning curve but with our live online training sessions it’s never been simpler.

Request more info about IRIS Connect: